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Frequently asked questions

How much is shipping?

Shipping is free within the United States.

How quickly do you process and ship your orders?

Orders are typically processed within 1-3 business days. After processing, you will receive a tracking number via email, and your order will be shipped within the estimated delivery window of 10-14 business days.

How can I track my order status?

Once your order is shipped, a UPS tracking number will be sent to you via email. You can use this tracking number on the UPS website to monitor your order’s delivery progress.

How long will it take for my order to arrive?

The estimated delivery time is 10-14 business days after processing. Please note that delivery times may vary depending on your location and other logistical factors.

Do you ship internationally?

Currently, our primary shipping focus is within the United States. For international shipping inquiries, please contact us at info@fueledofficial.com

Can I make changes to my order after it's placed?

If your order hasn’t been processed yet, we may be able to make changes. Please reach out to us as soon as possible via email at info@fueledofficial.com or by phone at +1 (858) 214-8036.

What payment methods do you accept?

We accept all major credit cards. For any specific payment-related questions, feel free to reach out to our customer support team.

What is your return policy?

If you’re not fully satisfied with your FUELED purchase, you can return it within 30 days for a full refund. Please note that customers are responsible for the return shipping costs.

Can I get a refund instead of store credit for a return?

Yes, we now issue a full refund for returns instead of store credit.

How can I check my store credit balance?

To check your store credit balance, please log into your FUELED account or contact our customer support team for assistance.

Are there any items that are not eligible for returns?

All items returned must be in their original, unused condition with all tags attached and packaging intact. Certain items may have specific return policies, which will be detailed on the product page if applicable.

Do I have to pay for return shipping?

Yes, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.

How long does it take to process a return?

Once we receive your return, it typically takes 5-7 business days to process. We will notify you by email once your return has been processed and your store credit is issued.

How can I contact FUELED's customer service team?

You can contact us by email at info@fueledofficial.com, by phone at +1 (858) 214-8036, or through Instagram at @fueledofficial

Do you have a physical store?

Currently, FUELED operates exclusively online. Follow us on Instagram @fueledofficial for updates and exclusive promotions.

How can I receive updates about new products or promotions?

Stay updated by following us on Instagram @fueledofficial or subscribing to our newsletter.

Are your products available in retail stores?

FUELED products are exclusively available through our official website and are not distributed in retail stores at this time.

What if my order arrives damaged or defective?

If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product. We will assist you with a full refund or replacement.

What if my item shrinks after washing?

Our products are crafted from high-quality materials and are designed to withstand regular use. To ensure longevity, we recommend following the care instructions on each item. If you experience any unexpected shrinking despite following the care instructions, please reach out to us at info@fueledofficial.com with details, and we’ll be happy to assist.